Česká spořitelna

Domain Lead (Head of Product and Design for Digital Business Banking)

Česká spořitelna is the largest bank in the Czech Republic by number of clients.

Key Projects

• George Business
  
• Legacy Platform Client Migration
• E2E Digital Business Onboarding
• Legacy platform stability and continuity

Date
2019-today

In my role as Domain Lead for Client Facing Platforms, I am mainly accountable for:

• Leading multiple cross-functional product teams in the development of a new digital banking platform - George Business, and other digital solutions for business clients such as digital onboarding, user management, multibanking and other areas. 

• Supporting the operation of the bank's current digital channels including internet and mobile banking. 

• Ensuring that business objectives such as customer satisfaction, digitization of banking advisory services and delivering important projects are met. 

• Working with local and international teams and stakeholders

• Setting business KPIs for digital channels, ensuring the product roadmap leads to strategy execution and product teams are focused on the most valuable deliverables that lead to the desired outcomes. 

• Leading a team focused on UX design and UX research to ensure the customer is at the center of everything we do.